Refund Policy

Refund & Return Policy – Bhoomi Textiles

At Bhoomi Textiles, we value our customers and strive to deliver premium quality sarees. Please read our Refund & Return Policy carefully before making a purchase.

 

Returns & Exchanges✅

• Returns or exchanges are accepted only if the product is damaged, defective, or incorrect at the time of delivery.

• Customers must raise a return/exchange request within 48 hours of receiving the product.

• Requests raised after 48 hours will not be accepted.

Conditions for Returns & Exchanges⚠️

To be eligible for a return or exchange:

• The saree must be unused, unwashed, and in original condition

• All tags, packaging, and invoice must be intact

• The product should not have been altered, worn, or damaged after delivery

• An unboxing video clearly showing the damage at the time of package opening &

  Clear photographs of the damaged or defective product.

• Requests without an unboxing video will not be considered.

Non-Returnable Item🚫

The following items are not eligible for return or refund:

• Products returned due to personal preference, color difference, or little design variation

• Slight color variations due to lighting, photography, or screen resolution

• Customized or specially ordered products (if applicable)

Exchange Policy🔄

• All requests are reviewed within 24 hours of submission

• Approval is granted only after verification of the submitted evidence.
• If approved, only an exchange will be initiated.
• Exchange processing and dispatch will be completed within 3–4 business days after approval.

• If the requested exchange product is unavailable, buyer can select similar other product from our product catalog, at the same price tag.

Return Shipping Charges💸

• If the return is due to a defective or wrong product, Bhoomi Textiles will bear the return shipping cost.

• For any other approved return, the customer is responsible for return shipping charges.

❌ Please Note - We do not offer refunds, Only product exchanges are initiated for eligible cases.

How to Raise a Return Request↩️

To initiate a return or exchange :-

• Order ID

• Clear images or video of the product showing the issue

• Reason for return

please mail us at bhoomitextiles.helpline@gmail.com

Our support team will guide you through the process.

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